Maintenance Services

PROVIDES HIGH-QUALITY SERVICES TO MISSION CRITICAL FACILITIES ACROSS THE KINGDOM OF SAUDI ARABIA

MAF Dedicated Support Division will help you to:

- Decrease downtime & reduce risk.- Prolong Equipment life through preventive measures.- Unite efficiently support across multiple platforms and networks.- Have a detailed inventory of your covered equipment & systems.- Maintain a single point of contact in case a problem arises.- Have Greater Reliability.- Insure Comprehensive Warranty.

We Sustain, Repair & Operate

Network infrastructures:- Switching solutions, routing services and wireless communications.- High-end data center networking.- Network and endpoint security solutions.- Collaboration solutions through IP Telephony, unified communications, video conferencing and contact centers.- Cloud services for security and management. ICT Infrastructure:- Software Defined Datacenter.- End User Computing.- Data Management and availability.- Enterprise Hardware Infrastructure.

Annual Maintenance Contract

Platinum SLA Highlights: - Prescheduled number of preventive maintenance visits.- Hardware replacement on all devices in case of malfunction.- Emergency service active 24h/365days.- Access 24/7 to hotline support number.- 2h to 4h guaranteed response time.- Option to schedule visits outside of working hours. Gold SLA Highlights: - Prescheduled number of preventive maintenance visits.- Option to include parts coverage on all devices.- Emergency service active during working hours.- Access to standard support number.- 6h to 12h guaranteed response time. Silver SLA Highlights: - Prescheduled number of preventive maintenance visits.- Option to include parts coverage on all devices.- Emergency service active during working hours.- Access to standard support number.- Next working day response.

Professional Services

Implementing networking, security, ICT & AV solutions are considered as great first steps towards revamping your business processes and improving your ability to compete in the market and provide outstanding services to your end users. Yet, everyday, new technologies and improvements are being introduced. Thus, the need to constantly monitor, maintain and upgrade your implemented solutions can become a nightmare!MAF, offers its clients the ability to benefit from its wide expertise and certified engineers to handle all your maintenance:- Remote &/or On-site implementation & support.- Outsourcing.- Technical Assessments & Consultancy.- Technical & Managed services Solution architecture.
Contact
+966 59 32 82 338
Address
Alandalus, Prince Bandar Bin Abdulaziz St. , Riyadh, Kingdom Of Saudi Arabia
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